Returns Policy

Our Returns Policy

We want you to love your GymToro gear. If you're not completely satisfied, we accept returns within 30 days of the delivery date, provided the items are unworn, unwashed, and in their original condition with all tags attached.

Non-Returnable Items

Items marked as final sale or discounted over 30%
Worn, washed, or damaged items
Items without original tags

How to Return

Email us at info@gymtoro.eu with your order number and reason for return.
We will send you a return authorisation and instructions within 2 business days.
Pack the item(s) securely and ship them back using a tracked service.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation once the refund has been processed.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or colour, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If you received a faulty or incorrect item, please contact us immediately at info@gymtoro.eu with your order number and a photo of the issue. We will resolve this at no cost to you.